Privacy policy
Introduction
Raiment is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This policy explains what we collect, why, and how you can exercise your rights.
Information we collect
- Account information: name, email, and any profile details you provide.
- Search and usage data: keyword searches, budget inputs, category preferences, and browsing behavior.
- Uploaded content (Phase 2): fabric photos and project descriptions submitted to the designer marketplace.
- Designer information: business/profile details, location, portfolio images, and availability.
- Technical data: standard web analytics and cookies.
Why we process your information
- To provide search, wardrobe recommendations, and category browsing.
- To connect you with designers and facilitate appointment bookings.
- To improve the accuracy and relevance of results shown to you.
- To communicate with you about your account or bookings.
- To meet legal obligations where applicable.
Who we share it with
We do not share your personal data with the stores shown in comparison results. If you submit a project, relevant details are shared with designers browsing available projects and the designer you book. We use third-party service providers (hosting, database) to operate Raiment. We do not sell your personal information.
Cross-border processing
Some service providers may process data outside South Africa. We take reasonable steps to ensure your information receives an equivalent level of protection, as required under POPIA.
Data retention
We retain account and project data for as long as your account is active or as needed to provide the service.
Your rights under POPIA
You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, object to processing in certain circumstances, and lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, contact us at:
Security
We take reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, or disclosure.
Cookies
Raiment uses cookies for essential site functionality and to understand usage patterns.
Children's privacy
Raiment is not intended for use by children. We do not knowingly collect personal information from children without appropriate consent.
Changes to this policy
We may update this policy as Raiment's features evolve. Material changes will be communicated to users.
Contact / Information Officer
For any privacy-related queries or to exercise your POPIA rights, contact our Information Officer at: